- How do I get a price quote?
Our site provides links to pricing from each product page and from the main navigation bar. Prices on the quote tool will update automatically as you choose your project selections and quantity. You'll see prices for each available service level as well as shipping options.
- How / when do I upload my artwork and what specifications must my files match?
You'll be asked to upload artwork in the "add artwork" step of creating a project. When prompted, just select the files on your computer that you want to upload for each printed surface. Your order may be delayed if you use email or FTP to send us artwork.
We accept .pdf, .jpg, and .bmp file formats. A .pdf file can be in either CMYK or RGB color mode with press quality settings selected. A .jpg or .bmp can be in CMYK or RGB color mode and have a resolution of 300 dpi. Dimensions for each project are included in the relevant design template. The dimensions include an 1/8" bleed area on all edges which accounts for slight shift of the paper during cutting, and ensures that no unprinted edges occur in the final trimmed document. Please make sure your artwork extends to the outer edge of the template.
If your files don't follow these specifications, they will be rejected by the website. To download our design templates click here.
Note: For disc products, we also offer an online design tool thru which you can upload and arrange multiple images, use our royalty-free stock images, and add your own text in a number of available fonts.
- What is a design template?
A design template is a file providing important information on product size, layout, bleed, safe areas, folding and other guidelines. Our templates are available for use with Photoshop andIllustratoras well as free downloadable programs like GIMP (PC) and Seashore (MAC).. We also provide a pdf version of our templates, although these are for reference only. While many of our templates are based on standard products, please be sure to use our templates and/or confirm our exact dimensions, rather than using other manufacturer's templates, as templates will vary from company to company.
Our templates can be found here.
- How do I place an order?
Once you've selected your project options and pricing, name your project, and complete the required steps before proceeding to the shopping cart. You'll have the ability to review your settings and choices before placing your order. Once in the cart, you will provide shipping and payment information.
If you're not ready to order, you can always save your project at any time in the project assembler tool by clicking "Save project now and continue later". Later, when you're ready, you can login to your account and continue where you left off.
- When will I receive my order? (How do processing, production, and shipping times work?)
Production time is counted from "day zero", which is the business day that we have all order details, payment, artwork and content in house by 5pm Pacific. Your order will be ready for shipping based on the number of days you selected for production. Orders are shipped at the completion of production. To calculate the delivery date of your order, add both the production days and shipping days to Day Zero. Remember to only count business days, which are Monday through Friday, 8:30am to 5pm, except for major U.S. holidays.
Major U.S. holidays include:
Please note that years in which a holiday falls on a weekend, we may observe those holidays on either the Friday preceding, or Monday following, such holidays.
- New Year's Day (January 1)
- Memorial Day (last Monday of May)
- Independence Day (July 4)
- Labor Day (first Monday of September)
- Thanksgiving (2 days) (4th Thursday of November and the Friday which follows)
- Christmas (December 24-25)
For Ground shipping, estimate 3 days for the western U.S. and 5 days for central and eastern U.S.
Our site also provides you with an estimated shipping date when you get a price quote and when you place your order. Once you place an order, you can check your order status and your estimated ship by date by logging in to your account and looking at "My Orders". Remember, your ship-by date is when it will be shipped, not when you will receive your order.
- How do I upload my disc content and what specifications must my files match?
You'll be asked to upload your content in the "add disc content" step of creating a new project. For audio CD projects, you must provide either.wav or .mp3 files. .wav files must be uncompressed 16-bit, 44.1 KHz stereo files. .mp3 files must be encoded in stereo with a non-variable compression bitrates from 128-320 kb/sec. Note that audio album uploads can contain only audio content; enhanced or hybrid CDs require a physical master to be mailed in. Audio uploaded with other settings and used in orders may result in significant delays. Do not mix .wav and .mp3 files in the same album. We also accept data CDs through our online content upload tool.
- How does CD-Text work and how does that differ from iTunes and Gracenote?
CD-Text is additional information, typically artist, album and song titles, stored on a CD during the authoring process. Players that are able to read this information display it. While support for CD-Text is common, it is not universal on all players and computer optical drives. iTunes differs in the way that it is connecting to Gracenote, an online database of submitted information and displaying that information on your computer. iTunes does not read CD-Text.
CD-Text is not currently supported for uploaded content. If you require CD-Text you must mail in your master for production.
- Do you provide proofs?
As part of the ordering process you will have access to an online pdf proof or preview for each piece of artwork in your project. Our site provides a list of design, layout and other elements you should review while proofing If you want a physical proof, you can order one unit of your project prior to a placing a larger order quantity. However, please note that printing methods vary depending on order quantity and production choices, so a one unit proof may not match the final product you receive for a larger order size.